Terms of Service
Last updated: June 2026
1. Agreement to terms
By accessing or using Givvy, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the service. These terms apply to all visitors, users, and customers of Givvy.
2. Your account
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account. One account is permitted per organisation; additional team members may be invited as authorised users under your organisation's subscription.
3. Free trial
All Givvy subscriptions begin with a 7-day free trial. A valid payment method is required to activate the trial, but no charges will be made during this period. You may cancel at any time during the trial through your account settings, and you will not be charged.
4. Billing & cancellation
After the 7-day free trial, your subscription will automatically renew monthly unless cancelled. You may cancel your subscription at any time from your Billing settings. Cancellation takes effect at the end of the current billing period, and you will retain full access until that date. We do not provide prorated refunds for partial billing periods except where required by law.
5. 14-day money-back guarantee
If you are unsatisfied with Givvy, you may request a full refund within 14 days of your first payment. This money-back guarantee applies to your initial subscription charge and your first renewal. To request a refund, email support@trygivy.com with your account details. Refunds are processed within 5-10 business days to the original payment method. See our full Refund Policy for details.
6. Acceptable use
You agree not to use Givvy for any unlawful purpose, to send spam or unsolicited communications, to store illegal content, to impersonate another organisation, or to engage in any activity that disrupts or interferes with the service. We reserve the right to suspend or terminate accounts that violate these rules without prior notice.
7. Your data
All donor and donation data you enter into Givvy remains your property. You may export your data at any time through the application. If you cancel your subscription, we retain your data for 30 days to allow you to reactivate your account, after which it is permanently deleted from our systems. We will never sell your data to third parties.
8. Intellectual property
Givvy and its original content, features, and functionality are owned by Givvy and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works of the service without our express written permission.
9. Service availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the service. We are not liable for losses resulting from downtime, data loss outside our control, or failures of third-party services including payment processors, email providers, or hosting infrastructure.
10. Limitation of liability
In no event shall Givvy, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or goodwill, arising from your use of the service.
11. Changes to terms
We may update these Terms of Service at any time. If changes are material, we will notify you by email or through the service. Your continued use of Givvy after any changes constitutes acceptance of the revised terms.
12. Governing law
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Givvy operates, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved through good-faith negotiation, and if necessary, through binding arbitration.
13. Contact
If you have any questions about these Terms of Service, please contact us at support@trygivy.com.